Focus on Therapeutic Outcomes (FOTO) announces the addition of a Net Promoter Score (NPS) Dashboard to its Predictive Healthcare Analytics platform for clinics, as a way to help healthcare providers monitor patient satisfaction in real time.
The built-in NPS Dashboard is engineered to help FOTO’s customers boost patient retention and drive their business growth and profitability. It features the ability to provide real-time alerts of negative patient responses, so that clinics can quickly identify and remedy sub-optimal processes and operations, according to a media release from FOTO.
“Incorporating the NPS measure into our existing outcomes and business analytics platform promises a powerful ROI for healthcare clinics. Being alerted to a patient early in treatment, who is not satisfied, provides an opportunity for clinic owners to address any issue and help encourage the patient to complete their episode of care,” says Curtis Jones, CEO of Focus on Therapeutic Outcomes Inc, in the release.
“The simplicity of the NPS query and the real-time alerting allows us to use FOTO as an active management solution for optimizing patient referrals, and not just as a static reporting tool,” adds Zach Walston, PT, DPT, OCS, and national director of quality and research at PT Solutions, a physical therapy network that uses FOTO in 130 treatment locations throughout the United States.
For more information, visit Focus on Therapeutic Outcomes.
[Source(s): Focus on Therapeutic Outcomes Inc, Business Wire]