WorkingWell Occupational Healthcare, Michigan City, Mich, a division of The Sisters of St Francis Health Services, reports that it is the first occupational health provider worldwide to receive ISO 9001:2008 Certification.
WorkingWell operates five locations that serve Northwest Indiana, Southwest Michigan and Southeast Chicago area employers, offering services ranging from wellness and education to rehabilitation. It also has two locations in the Indianapolis metropolitan area.
The company provides occupational health care services for all types of workers, including professional, industrial, police force, and firefighters. The International Organization for Standardization (ISO) is the world’s largest developer and publisher of international standards, with a network of national standards instituted in 162 countries. The entire system is coordinated by the Central Secretariat in Geneva, Switzerland. ISO develops a set of standards and requires that they be applied to all key processes of the business. For over 63 years, ISO has been one of the leaders in quality certifications for the steel and manufacturing industries.
ISO certification also has many benefits in the health care industry. The quality management system provides a foundation of best practices, resulting in the highest quality health care, improved outcomes, and reduced errors for patients, according to WorkingWell. ISO 9001:2008 ensures the effectiveness of all documented processes, and the commitment to their use for every patient. By following ISO standards for quality management, health care is demonstrating a proactive approach that helps to prevent errors and increase patient safety and satisfaction.
The Sisters of St Francis Health Services is a network of eight hospitals on 12 campuses throughout Indiana and northeast Illinois.