Not collecting copays and coinsurance creates a business risk. Waiving a copay invites risk of fraud, and not collecting a copay can create the net effect of overbilling. Listen to this podcast and find out why allowing copays to slip through the cracks causes greater harm to a practice than one might think.

You will discover valuable tips to help clinical staff feel comfortable speaking with patients about payment for services. A candid discussion with practice co-owner Karen Carlson, PT, reveals how revenue cycle management helps her keep pace with what insurance companies are paying, enables daily billing, improves daily cash collection rates, and guides therapists to prevent billing errors.

Karen Carlson, PT

Karen Carlson, PT

Karen Carlson, is co-owner of Grand River Physical Therapy Specialists, P.C.. She received her bachelor of science degree in physical therapy from Grand Valley State University in 1985. Prior to opening GRPTS, P.C. in March 2001, she gained experience in multiple settings including hospital inpatient and outpatient departments, an outpatient spine and orthopedic center, and home care organizations.

During her career Carlson has held various positions including burn team clinical supervisor, closed head injury team coordinator, aquatic program director, spinal cord injury team leader, geriatric program director, student clinical instructor, and quality assurance coordinator. She has attended numerous continuing education courses which include McKenzie spine evaluation and treatment, myofascial release, burn and wound care, aquatic rehabilitation, and muscle energy and joint mobilization. Carlson is a member of the American Physical Therapy Association (APTA) and Michigan Physical Therapy Association (MPTA).

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