Ride Health features a web-based, mobile-enabled transportation coordination platform that covers all ride types and service levels, from public transit and taxis to wheelchair-accessible vehicles (WAV) and ambulances. Leveraged by Ride Health, Uber’s network of drivers move patients and staff between their homes and care centers, including hospitals, clinics, rehab centers, senior care facilities, home care centers, and physical therapy centers, among others, Ride Health notes in a media release.
“We are proud to team up with Uber Health, which is respected across the healthcare industry not only for its network strength but also for its success in promoting rider safety, its HIPAA controls, and for preventing fraud,” says Imran Cronk, CEO, and Founder of Ride Health, in the release.
“Our health system and health plan customers appreciate the added flexibility that Uber Health brings to our network via its WAV and UberAssist products, which helps provide assistance to seniors and people with disabilities.”
Ride Health’s web-based platform coordinates rides by integrating with dispatch, clinical, and customer relationship management systems to deliver real-time visibility, decision support, and data-driven performance management. The platform monitors each ride throughout the trip for potential disruptions, such as late drivers or missed connections. If a disruption is imminent, automated notifications prompt a support team to intervene in real-time. The platform also tracks ride-level performance data and feedback to produce a rating of both the quality of service and the cost of a ride.
Ride Health also supports health plans in 10 states, handling their transportation benefit management and optimizing utilization across all transportation modes. Health plan members can check their eligibility and schedule rides through Ride Health’s self-service Member Portal, available on mobile or desktop, or via a managed contact center. The resulting improvements in operational performance and available ride data drive lower costs, increased member satisfaction, and greater accountability, the release explains.
“Reliable and efficient non-emergency medical transportation is essential to improving health outcomes. We are pleased to partner with Ride Health to continue increasing access to care for all communities, but especially our most underserved,” states Dan Trigub, Head of Uber Health, in the release.
[Source(s): Ride Health, PR Newswire]