Among the new features in the redesigned website from Convaid are expanded product details, an instant dealer geo-locator, a community engagement portal, and enhanced educational resources.
According to the Torrance, Calif-based pediatric mobility product provider, additional features include descriptive product pages, online catalogs, a database of product information, downloadable product-specific literature and order forms, online access to the Convaid parts and repairs department, tradeshow and event listings, and sales team contact information.
“It is exciting to be able to provide customers more opportunity for engagement and learning. Through our community partners facilitated by our new website, we aspire to reach families as soon as they receive a diagnosis that requires early intervention,” says Nanneke Dinklo, director of marketing, in the release.
The website was developed by R82 Convaid’s integrated marketing communications manager, Milena Rimassa, along with Torrance-based Endertech, a web sedisghn and software development company.
“We have seen an upswing in R82 Convaid caregivers and parents looking within our online community for answers and support, often sharing clinical posts, resources and social media commentary. It is inspiring to have watched our Facebook community grow from less than 4,000 to over 32,000 engaged users within two years. Aspects of our new website functionalities and user interface came directly from suggestions by our social media community,” Rimassa explains in the release.